The Clinical Safety Officer Service ensured the PCNs venture into AI was fully compliant and safe. The PCN has felt supported and confident in navigating the process which would have otherwise been daunting. The CSO Service has contributed hugely to a very successful product implementation which has already realised efficiencies for the PCN practices in managing their document management and coding practices. Lee Johnson, PCN Manager

The Clinical Safety Officer (CSO) service has been invaluable in guiding us through the clinical safety requirements for deploying Heidi AI. The support provided during the Teams sessions helped us clearly understand and complete the mandatory DCB0160 documentation — including the Clinical Risk Management Plan, Safety Case Report, and Hazard Log. Having these reviewed and signed off by the CSO gave us real confidence that the system could be safely implemented. The process also clarified the distinct roles of our Practice Clinical Safety Lead and the CSO, strengthening our overall governance.

Like many others, our practice is looking to novel digital solutions to address the current pressures in primary care, improve productivity and embrace modern primary care. Considering and prioritising clinical safety is a core aspect of leading these changes responsibly and here Howbeck Healthcare have been invaluable. The team have consistently provided timely, considered and insightful support, not only enabling us to move forward safely with projects but also building awareness and a framework for us to maintain clinical safety moving forwards. I would recommend them for any such work your practice requires.

As a newly formed Risk Management Board, the support offered by Howbeck was incredibly valuable. Alison led our session with excellent structure and a clear depth of knowledge about the risk assessment process to ensure that our DCB0160 is completed. Her guidance made what initially felt complex far more approachable. We now feel much more confident moving forward as a team, knowing that Howbeck’s continued support is there when needed. It’s also reassuring to know that clear guidance is in place to help ensure data is managed securely and responsibly.

We have engaged Howbeck Healthcare’s CSO service since 2021. We have found their advice invaluable and their approach to be refreshingly pragmatic, achieved by first-hand experience of working in a GP environment for many years. Everyone we encounter is friendly, helpful and knowledgeable. We look forward to continuing our relationship for many years to come.

I received great support from Howbeck when I needed to implement a new IT software at my practice. The team set up 1:1 teams calls to support with risk assessments, and they got in touch with the providers of the software on my behalf to make sure I had all of the correct documentation such as the DCB0129. They made the steps easy and feel less overwhelming.